help.pou.me

Football Colors Bug

Please update the app now!
If you bought the same ball twice, click on Contact Us below and tell us the email of your Pou

Cannot Install POU on Android

Solution 1:

If you had already installed POU, go to Settings > Applications > Pou > Move to Phone Memory
Remove the SD card (turn off phone before)
Try to Install/Update POU
Place back the SD card

Solution 2:

Reconnect your SD Card if you had disconnected it
Connect your phone to the computer
Go to the following path: /sdcard/.android_secure/ . If you are using your computer to open this folder, it is possible that you might not see the folder because it is a hidden folder. So, press "Ctrl"+"h" and you will be able to see it
In this folder, delete the file called "smdl2tmp1.asec"
Download POU and install it again

Forgot Email

No Password

Click on the button "Send me a new password".
Make sure you check your email's JUNK or SPAM folder.
Still can't find password? Contact us below.

Correct email, but wrong POU!

Did you type your email incorrectly the first time?
Contact us below and tell us your nickname.

Bought Coins. Did not get them

Send us the payment confirmation email from Google Play or iTunes (or tell us the order number).
Make sure you tell us the email of your Pou.

How to rename my POU?

Top-right Pou icon > Account > Nickname > Change

How to change Password?

Top-right Pou icon > Account > Password > Change

How to Play with previous POU?

Click on the small top right POU icon:

If you get asked to enter your email, then enter the first email you used for the first POU. Then enter the password we send you.
Or, if you don't get asked to enter your email, this means you're already logged in with another POU:
1. Click on the small POU icon at the top right corner > Account > Log Out > Yes
2. Click again on the small POU icon and enter the email of your first POU

If you think that you misspelled your email the first time, or if you don't remember the email, then contact us below.

How to unlock a Special item?

Through level up, achivement or coins.

How to transfer POU to new phone?

On old phone: Account > Log Out
On new phone: login with same email

How to transfer POU from Android to iOS?

If you get a message that you should update, it means that you are trying to load your Pou to an older version of the app.
If you are switching from Android to iOS:

Stop updating the Pou app on Android
Wait until the next iOS update is released
After it is released, go to Account > Log Out on Android
On your iOS device, update the Pou app, then login with the same email

(The opposite applies when switching from iOS to Android)

My highscore is not in the list!

When is the next iOS update?

Usually 2 to 3 weeks after the last one. (Apple needs time to verify each update)

I can't see colors well (color blind)

Go to top-right Pou icon > Settings > Game Colors and select the best ones for you.