Go to Pou icon > Settings > Year of Birth and select your correct one.
You should be above 13 to access social features.
Or ask your parent or guardian to create an account for you then revert back your Year of Birth.
Go to Settings and enable High Graphics. Note: App might crash if you have an older device.
Try to disable High Graphics in Settings and see if it stops. Note: Some mini-games might become more laggy.
Please update to the latest version.
Contact Us below and tell us your nickname.
Tap on the button "Send me a new password".
Make sure you check your email's JUNK or SPAM folder.
Still can't find password? Contact us below.
Did you type your email incorrectly the first time?
Contact us below and tell us your nickname.
Tap on the top-right Pou icon > Account:
On old device:
Tap on the top-right Pou icon > Account > Log Out
(If you don't already have an account, you will create one)
On new device:
Log in with same email
Top-right Pou icon > Account > Nickname > Change
Top-right Pou icon > Account > Password > Change
Your credit card might be a bit slow. If after 5 minutes you still didn't receive the item, try the following:
- If you are on Android: try to purchase the item again. This time Google will tell you that you already own the item. You will receive it immediately.
- Still didn't get it? Tap on Contact Us below and tell us the order number(s) that you received in the payment confirmation email.
Tap on the top-right Pou icon > Settings > Language (2nd button)
Through level up, achievement or coins.
Contact us below and tell us the email of your Pou.
Usually 2 to 3 weeks after the last one. (Apple needs time to verify each update)
Tap on the top-right Pou icon > Settings > Game Colors and select the best ones for you.
Make sure that the Micro is not "Off".
Also if you have iPhone or iPad, please go to iOS Settings > Pou then enable Microphone
Or if you have an Android phone or tablet, please go to Settings > Apps > Pou > Permissions then Enable Microphone
If you still have a problem, Contact Us (Bug) and tell us what phone or tablet you have.
In the app, tap on the top-right Pou icon > Account > Delete Pou & Account. This will permanently delete your email, nickname, password and Pou from our server.
If you don't have access to the app, you can also fill this form.
Contact us below ^_^